Shipping policy

We are so grateful for your support of our small business! Please review our shipping policy below before placing your order.

Processing Time

• Orders are typically processed within 3–7 business days (excluding weekends and holidays).

• During launches, sales, or restocks, processing times may be slightly longer.

• Preorders and made-to-order items will ship within the timeframe stated on the product listing.

Shipping Methods

• All orders are shipped via USPS.

• Shipping costs are calculated at checkout or stated in the sales post.

• Once your order ships, you will receive tracking information.

Local Pickup

• Local pickup options will be clearly stated on applicable posts.

• Pickup times and locations will be communicated after purchase.

Order Accuracy

• Please double-check your shipping address before completing your order.

• River Country Home & Goods is not responsible for orders delivered to an incorrect address provided by the customer.

• If a package is returned due to an incorrect address, reshipping fees will apply.

Lost or Delayed Packages

• Once an order has been shipped, River Country Home & Goods is not responsible for lost, stolen, or delayed packages caused by the carrier.

• We will gladly assist you in filing a claim or locating your package if an issue arises.

Damaged Items

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.

Shipping Notifications

• You will receive confirmation once your order has shipped.

• Please allow 24–48 hours for tracking updates to begin showing movement.

Questions

If you have any questions regarding shipping, feel free to reach out to us via email before placing your order.

Email: rivercountry22@gmail.com

Thank you for supporting River Country Home & Goods! Every order means the world to us!

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